Question 1

How do I track my rental?

Accepted Answer

You can track your current rental, return date, and shipping status in your account dashboard.

Question 2

Can I have multiple rentals at once?

Accepted Answer

You can only rent one (1) LEGO set at a time. However, if the set is under 150 pieces, you may rent two sets at once if both are ordered together. Your first set must be returned before renting another.

Question 3

How do I cancel my subscription?

Accepted Answer

You can cancel anytime after your rental set is returned to the company. Cancellation becomes effective the next billing cycle. The current rental set must be returned to complete cancellation.

Question 4

Who can create a Brick Builds account?

Accepted Answer

Only individuals 17 years of age or older may create an account. Minors may use the LEGO sets under adult supervision but cannot register.

Question 5

How long can I keep a LEGO set?

Accepted Answer

Each rental cycle is 1 month long. You can keep a rental for up to two months, including shipping time. After your first set is returned, you can rent another. No extensions are allowed, but you may re-rent the same set in the next rental cycle.

Question 6

How many LEGO sets can I rent at once?

Accepted Answer

You may rent one (1) LEGO set at a time per account. Only one rental per month is permitted. However, if the LEGO set is under 150 pieces, you may rent two sets at a time if both are ordered together.

Question 7

What happens if I lose or damage pieces?

Accepted Answer

Up to 5 standard pieces are covered at no charge. Beyond that, missing pieces cost $0.20 each and damaged pieces follow the same pricing. For minifigures: accessories are $0.30 each, and lost/damaged minifigures are charged at the full replacement cost (retail if available, or market value if retired).

Question 8

What happens if I have missing pieces?

Accepted Answer

Up to 5 standard LEGO pieces are covered at no charge. After that, missing pieces are $0.20 each. For minifigure accessories, the charge is $0.30 per accessory. Lost minifigures are charged at the full replacement cost.

Question 9

Can I request a specific LEGO set?

Accepted Answer

Yes! Based on your subscription plan, you can browse our catalog and request any available set. We'll ship it to you accordingly.

Question 10

What are the charges for missing minifigures?

Accepted Answer

Missing or damaged minifigures are charged at the full replacement cost. This is the retail price if the minifigure is still sold by LEGO, or the current market value if retired. Minifigure accessories are $0.30 each.

Question 11

What if I damage a piece?

Accepted Answer

Normal play wear is acceptable and not charged. Damaged standard pieces follow the same pricing as missing pieces: up to 5 covered, then $0.20 each. Damaged minifigures or accessories are charged at replacement cost ($0.30 per accessory, full value for minifigures).

Question 12

What if I lose or damage the instruction manual?

Accepted Answer

The instruction booklet must be returned with your set. If the instruction manual is lost or damaged beyond use, there is a $2.00 replacement fee. Digital instructions are always available for free through the LEGO Builder App as a backup.

Question 13

How do I return my rental set?

Accepted Answer

Disassemble the set and place pieces in the provided Ziplock bag. If any pieces cannot be separated, that is acceptable. Cleaning is not required unless extreme conditions apply.

Question 14

What are the late fees?

Accepted Answer

$5 per day late fee, starting after the first late day. After 14 days late, the set is declared lost, and replacement cost is charged.

Question 15

What if the set is lost in shipping?

Accepted Answer

If the set is lost during shipping to or from you, Brick Builds covers the replacement cost. If lost in your possession, you pay the full replacement cost.

Question 16

How fast is shipping?

Accepted Answer

Standard shipping takes 3-5 business days. Master and Ultimate Builder plans include free express shipping (1-2 days).

Question 17

Do I need to pay for return shipping?

Accepted Answer

No! Return shipping is always free. We'll send you a prepaid return label with every rental.

Question 18

What if my package is lost?

Accepted Answer

We track all shipments and will immediately send a replacement if your package is lost in transit.

Question 19

What is included with my rental shipment?

Accepted Answer

Each rental includes: prepaid return label, Ziplock storage bag, physical instructions, and secure packaging.

Question 20

Where does Brick Builds ship?

Accepted Answer

Brick Builds ships within the United States only.

Question 21

What is Brick Builds quality guarantee?

Accepted Answer

Before shipping, we guarantee: all pieces are present, all pieces are cleaned and sanitized, elements are inspected for cracks or damage, and minifigures and accessories are verified.

Question 22

Can I change my subscription plan?

Accepted Answer

Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect on your next billing cycle.

Question 23

How do I pause my subscription?

Accepted Answer

You can pause your subscription for up to 3 months through your account settings. Perfect for vacations or busy periods.

Question 24

What's included in each plan?

Accepted Answer

Each plan includes free shipping both ways, damage protection, and customer support. Higher tiers get access to exclusive sets and discounts.

Question 25

Can I cancel my subscription anytime?

Accepted Answer

Yes, you may cancel anytime. Cancellation becomes effective next billing cycle. The current rental set must be returned to complete cancellation.

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